ABCis: Scaling Growth While Minimising Risk
How ABCis partnered with Sharesource to scale their global team, reduce operational risk, and build a resilient multi-location workforce.
"Our cultural diversity has meant that we work differently, smarter, and with a greater understanding of how others think. Partnering with Sharesource has meant that we are constantly looking beyond our Australian cities and borders for the best people.”
Michael Beer
Managing Director, ABC Information Solutions
About the Partner: ABCis
ABC Information Services (ABCis) is an Australian retail solutions provider specialising in data, business process outsourcing, and technology adoption. They help retailers improve performance through smarter systems and data-driven insights.
Challenges Encountered
ABCis had already built a strong remote team of data entry specialists in Davao, Philippines. However, relying on a single location introduced operational risks, including exposure to weather disruptions and local economic changes.
As the business continued to grow, ABCis needed a more resilient and scalable solution to ensure continuity while maintaining performance and team quality.
Innovative Solutions
To reduce risk and support long-term growth, ABCis partnered with Sharesource to expand their operations into Vietnam.
This solution included:
- Multi-Location Strategy: Building a second high-performing team in Vietnam to reduce reliance on one geography
- Proven Recruitment Approach: Leveraging years of success from the Philippines team to replicate quality and culture
- Cross-Team Collaboration: The Philippines team supported onboarding and knowledge sharing with the Vietnam team
- End-to-End Support: From hiring to onboarding, HR, and ongoing team development
This ensured continuity, scalability, and consistent performance across both locations.
Results Achieved
- Multi-Country Workforce
Expanded operations across the Philippines and Vietnam - Scalable Team Growth
Grew to 59 team members across multiple roles including invoice specialists, developers, QA, and leadership - Improved Business Resilience
Reduced operational risk through geographic diversification - Enabled Global Expansion
Supported ABCis growth into the US with teams aligned to new time zones
ABCis continues to grow with Sharesource as a long-term partner, building a resilient, globally distributed team that supports ongoing expansion and success.
