Customer Success Support Analyst

📍 Davao/ Makati, Philippines | Ho Chi MinhCity, Vietnam 

Are you ready to take your career to new heights with Sharesource?🚀

We are in need of new members to work on large scale data migration and CRM remediation projects. Supporting our HubSpot Operations team, you will work closely with our services team and our in-house developers to help implement our marketing automation, integration, reconfiguration, sales and service projects as well as providing continued support through the onboarding lifecycle. You will leverage your skills and experience to extract, manipulate and merge large volumes of data from a variety of complex data sources, configure platform automation, and to ensure on-time and efficient delivery of projects.

 

Requirement

  • Support the Services team in defining business requirements during the scoping phase of integration and reconfiguration projects.
  • Technical implementation of HubSpot automation across all Hubs. Collect and assess data to provide analysis and insights to support the projects.
  • Manage key stakeholders within your project timeline to ensure projects are being delivered to expectations.
  • Assisting with HubSpot account set up tasks.
  • Hubspot Portal configuration.
  • Creating/Managing properties or pipelines based on our working project spreadsheets with clients.
  • Data synchronization and data curation.
  • Liaise with development and project teams to implement workflows. Ensure operational effectiveness and efficiency for each project.
  • Provision of progress reports.

Qualification

  • Familiarity with CRM tools such as Hubspot, MS Dynamics, Salesforce, etc..
  • Excellent written and verbal and communication skills.
  • Highly collaborative with a strong attention to detail.
  • Previous experience in analytics/data modelling.
  • Demonstrable evidence in project delivery.
  • High level of customer centricity.
  • Experience integrating marketing automation and CRM solutions is highly desirable
  • A fast learner!

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